Terms and Conditions
General Terms & Conditions
These terms regulate all users of all content of the domain yumaki.com and the subdomains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Primabas AB, legal owner of Yumaki brand and products (henceforth: Yumaki; may be referred to as "us") and visits to the site.
Yumaki reserve the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
We do not guarantee that all the items available at the Yumaki web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail.
Yumaki cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Yumaki may at any time change the content of the site.
Though Yumaki strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where Yumaki act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
Yumaki cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. Yumaki cannot guarantee a problem-free uninterrupted and secure access to the site.
Copyright Permission Notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of Yumaki, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to Yumaki and it's affiliates. Among the Primabas AB's trademarks is "Yumaki". You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Yumaki. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please view our contact pages at www.yumaki.com.
Our trademarks include the Yumaki name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademark.
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to Yumaki. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to the site, you have the option not to receive any information from Yumaki. If you wish to end your subscription to information from Yumaki, you may make the changes in your account settings or send an email to email@example.com. State your name and email address and a short description of the matter in the email message.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to firstname.lastname@example.org. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
All customers paying by card are subject to validation checks. Yumaki make the reservation to delay any order if we suspect a further security control is needed.
For security reasons, we do not store any payment information in our database.
Yumaki use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Yumaki web shop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.
For security reasons, we do not store any payment information in our database.
Cookies are used in the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.
The site may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
We cannot guarantee that colors in the website are fully equivalent to the items' actual colors. This depends partly on the color settings of your computer and monitor.
Payment & Prices
We accept card payments by Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of ordering OR upon date of shipment (i.e. when the package is dispatched).
Shipping costs will be added where applicable. For shipping charges, please view the Yumaki shipping charge table.
Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Yumaki ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Yumaki cannot accept returns where labels have been removed.
You are responsible for the shipping of returned items back to Yumaki. Items lost in transportation or Items lost in transportation or can not be delivered because the mistake of the third party (courier and express service) will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Yumaki will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser's account. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Exchanges and returns can only be made as described in Yumaki' instructions, which can be found in your confirmation e-mail. Items cannot be exchanged or refunded at any stores.
The policy applies during sales periods, except that Yumaki will not allow exchanges.
All orders are fulfilled at our distribution center in Sweden within 2 to 3 business days (subject to card clearance and stock availability, up to 5 days during sale). We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions on how to track (if selected) and collect it.
For shipping charges, please view the Yumaki shipping charge table.
All orders are delivered via your local post office. You will get a note in your mailbox when the package is ready for pick up at your local postal center.
Extra duties and charges
Please see the "Payment & Prices" section in this agreement
An extra charge of 10 USD or 10 EURO will be charged for uncollected items if the package is to be re-sent.
Incorrect contact details
An extra charge of 10 USD or 10 EURO will be charged for returned deliveries caused by entering incorrect or insufficient contact details.
Violation of rules
Yumaki reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeur, Yumaki's obligations are procrastinated. The contract between you and Yumaki can in such cases be partially or fully terminated by yourself or by Yumaki. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Yumaki will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
The laws of your country may be different from the laws in Great Britain and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.